Last Updated: April 15, 2026
ALLCAPS Distribution & Service ("Train Reservation Desk," "we," "us," or "our") is committed to protecting the privacy of our customers, visitors, and users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use our services.
1. Information We Collect
Personal Information
We may collect personally identifiable information that you provide to us, including but not limited to:
- Name, email address, and phone number
- Mailing address and billing address
- Payment card information
- Date of birth and gender
- Train Reservation Desk Guest Rewards membership information
- Travel preferences and booking history
Automatically Collected Information
When you access our services, we may automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring website and search terms
- Location data (with your consent)
2. How We Use Your Information
We use the information we collect to:
- Process and manage your ticket reservations
- Communicate with you about your bookings and travel
- Send promotional offers and newsletters (with your consent)
- Improve our services and customer experience
- Ensure the security of our systems and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business
- Law enforcement agencies when required by law
- Business partners for joint promotions (with your consent)
- Affiliated companies within the Train Reservation Desk corporate family
4. Data Security
We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure server infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Restrict or object to certain processing of your data
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
7. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Phone: +1 (888) 721-0209
- Email: train@allcapsdistributionandservice.online
- Address: 1 Massachusetts Avenue NW, Washington, DC 20001
